Client Testimonials

 
    We have been using Pawsitively Pampered Pets for years. Heidi and her team are great with the dogs and cats. They have seen us through sickness and health with our pets. We would highly recommend PPP to anyone considering dog walkers or pet sitters.

    We have been using Pawsitively Pampered Pets for years. Heidi and her team are great with the dogs and cats. They have seen us through sickness and health with our pets. We would highly recommend PPP to anyone considering dog walkers or pet sitters.

    It's four days before we leave for our visit back east, and I am frantically searching for a cat-sitter. Everyone I know (and everyone they know) is going away for the holidays. I begin knocking on doors in our apt. building, starting with the friendly girls across the hall. Turns out they're going away too, but they've got a cat-sitter: Enter Heidi and The Pawsitively Pampered Pet.

I was a bit hesitant, because the last professional cat-sitter we used couldn't even get our friendly feline out from under the bed, and left a note saying she didn't see that cat once during the 10 days we were gone. But, I was also desperate, and the girls gave Heidi an enthusiastic seal of approval, so I called.

Flash forward to our return home: A sweet hand-written card from Lynn (the employee who was responsible for visiting Bear), a freshly-cleaned litter box (so relieved to have that chore taken care of), and most importantly, a completely relaxed and happy kitty (this has NEVER happened before).

Bear is my baby, and I don't trust her care to just anyone. The Pawsitively Pampered Pet wowed me, and I'd give them 6 stars if I could.

    A neighbor who had been using the The Pawsitively Pampered Pet for daily dog walks recommended their services very highly.


We have a beautiful Doberman who was spending long days alone in our backyard while my wife and I worked 10-12 hour days.  We love our dog so much and felt terrible that she was not getting enough exercise and

socialization. We decided to call PPP and to start dog walking services. Heidi (the owner of PPP) came to our home to talk to us and gather information on our needs.  We made arrangements for 30" dogs walks, 3 times per week.


I can't believe we didn't do this sooner.  Dan became our dog walker and has bonded with our dog in a very special way. I have been home on occasion when he has arrived and watched our dog ignore me and run to Dan for her outing.


A big plus to using The Pawsitively Pampered Pet is that they have more than one dog-walker so if your primary dog walker is on vacation you are assigned a back-up walker. Services have never been interrupted rain or shine.


We also thought our days of traveling were over because we refuse to use boarding.  The PPP offers overnight services so she can stay at home while we are away.  We also have 3 cats so the overnight services also cover care

and feeding for our cats for the same price..  The pet sitter will also put your garbage cans on the curb, take in the mail, water the garden and indoor plants, etc. 


Our dog is very, very cherished and spoiled but we wouldn't have it any other way.  She is the light of our lives and we wouldn't trust her with just anyone.

 

    Heidi, Ryan, and Lynn have been a part of our family for a number of years now, talking care of our 2 golden retrievers one at the end of his life and the other at the beginning.  Their services are beyond compare – dependable,  caring, and trustworthy.  But the thing that really distinguishes Pawsitively Pampered Pets and the folks that work there is the heart they bring to their work.  We just lost our 14 1/2 year old Oliver yesterday and as soon as folks heard he was failing, they specifically came by to see him and say good-bye (when they were not scheduled to be here).  Oliver was blind, deaf, and a bit wobbly at the end, but he was always treated with great care and dignity by Ryan.  They were a real team.  Today he brought me a lovely card, some pictures of Oliver and roses to say how sorry he and Heidi were about our loss.  A touching tribute to a good friend who is gone and much appreciated by me. 

    Our dogs are part of our family and we expect those who relate with them to feel the same.  You cannot go wrong with Heidi and everyone who works at Pawsitively Pampered Pets.  They are still part of our lives, working with us to tame the wild child, Charlie, who is our new golden.  We look forward to the years that come working with them as Charlie grows up.

 

Some of the nice things people have been saying about PPP...

 

“

Carol N.

Ollie and Charlie’s Mom

    Heidi and her employees practically raised my labrador puppy with me.  I don't know what I would have done without their expert help.  I did do training classes with my puppy, but it was their reinforcement of good habits and discouraging bad ones that really helped a lot.  I also use their services often when traveling and have never had a problem.  There have been different people at my house over the years, and they have all been extremely professional and helpful in taking care of my house, my dog, and 2 cats.  It's nice to know I can leave town and not have to worry about any of those things because they are so well taken care of.

    Heidi and her employees practically raised my labrador puppy with me.  I don't know what I would have done without their expert help.  I did do training classes with my puppy, but it was their reinforcement of good habits and discouraging bad ones that really helped a lot.  I also use their services often when traveling and have never had a problem.  There have been different people at my house over the years, and they have all been extremely professional and helpful in taking care of my house, my dog, and 2 cats.  It's nice to know I can leave town and not have to worry about any of those things because they are so well taken care of.

“

Karen G.
Delilah’s mom

    Heidi takes care of our 2 big dogs almost every day of the week and has taken care of them when we go out of town.  Having been a dogwalker/pet sitter in SF for over 5 years we were extremely leary and picky as you can imagine about who would care for our beloved dogs once we moved to Oakland.  We spoke with a few different companies and didn't feel very confident that they could properly care for our doggies.  We then found The Pawsitively Pampered Pet and we haven't looked back.  The level of professionalism and trust is outstanding with these guys.  Not only do they walk our dogs but will take care of them in a pinch with our last minute phone calls asking for extra walks.  Ryan, who works with the company stayed at our house the last time we were out of town and the dogs were so well cared for and well-adjusted that when we came home it was like we never left.
Heidi is a true professional and we will continue to refer her services to those looking for a dogwalker/pet sitter.

“

Erika K.

Atlas & Keely’s mom

    I am always amazed when I use these people that everything goes sooooo smoothly. I come home my house is fine and my pets are happy. Even with a couple of chuckle heads like my dogs they are so patient and caring. Thanks you guys!

Alex W.

“

Don P.

Rosie’s Dad

    We just returned home from a week long vacation to find our home and pets in wonderful condition. We had to unfortunately leave our sick little baby cat and go on a trip that has been planned for the past year. It was discovered that she had an infection in her paw and needed a pill and ointment twice daily. Our cat is not one for any medications! We have tried hiding it in her food, by mouth, in liquids, etc. She is always on to the fact that we are trying to "poison" her (in her cat brain anyway) and will not take the medications easily. 

Heidi and her husband, Ryan, worked a miracle by getting the medications into her and cleaning out the infection. She was calm and not stressed out upon our return. Her wound looked almost healed and our other two cats were happy little campers too. Sometimes Mama kitty can be a bit of a terror if she is not feeling well. 

Our house looks in great shape; plants watered, mail and newspapers inside neatly stacked and litter boxes clean and fresh. We are so fortunate that Heidi was willing to take on this situation and handled it with such grace. I know not many people would have been so successful, us included!  

Thank you PPP for giving us peace of mind whenever we travel.

    We just returned home from a week long vacation to find our home and pets in wonderful condition. We had to unfortunately leave our sick little baby cat and go on a trip that has been planned for the past year. It was discovered that she had an infection in her paw and needed a pill and ointment twice daily. Our cat is not one for any medications! We have tried hiding it in her food, by mouth, in liquids, etc. She is always on to the fact that we are trying to "poison" her (in her cat brain anyway) and will not take the medications easily.


Heidi and her husband, Ryan, worked a miracle by getting the medications into her and cleaning out the infection. She was calm and not stressed out upon our return. Her wound looked almost healed and our other two cats were happy little campers too. Sometimes Mama kitty can be a bit of a terror if she is not feeling well.


Our house looks in great shape; plants watered, mail and newspapers inside neatly stacked and litter boxes clean and fresh. We are so fortunate that Heidi was willing to take on this situation and handled it with such grace. I know not many people would have been so successful, us included! 


Thank you PPP for giving us peace of mind whenever we travel.

 

“

Heather C.

Mama and Bella’s Mom

     I just wanted to drop you an e-mail to let you know how happy we were with the service we received from you and Lynn. In the past we'd used a big pet sitting company that seemed always to employ young people, and therefore there was a lot of turn over of the pet sitters... altogether, it did not inspire a lot of confidence. It was a whole different experience being away from home today, knowing that mature, responsible, adults were on the job. Lynn left us a nice note ... sounds like our dogs were on their best behavior for her... and they were pretty calm and chilled out when we got

home.

“

Katherine D.
Bud, Leia & Eduardo’s Mom

“

Dennis D.

Duke’s Dad

    I don't think I have ever given Heidi and her team more than a few days notice of my travels.  No matter how busy the holiday weekend, somehow they are always able to include me in their schedule.  When I come home from a trip, my cat isn't frantically meowing and freaking out as often happens when I have friends stay with her full time.  PPP only makes two half-hour visits per day when I am gone, but they must be high quality visits because I swear my cat seems happy and calm when I return.

    I don't think I have ever given Heidi and her team more than a few days notice of my travels.  No matter how busy the holiday weekend, somehow they are always able to include me in their schedule.  When I come home from a trip, my cat isn't frantically meowing and freaking out as often happens when I have friends stay with her full time.  PPP only makes two half-hour visits per day when I am gone, but they must be high quality visits because I swear my cat seems happy and calm when I return.

“

Alexandra H.

Tara’s Mom

“

Marisa S.

    We trust no one else with our sweet babies (house rabbits). PPPs attend to them as if ours were their own pets. Things are clean and pets happy when we return. They always leave a note reviewing the time and how the "kids" were.


Our refrigerator broke on a long trip and they offered to clean it out for us!

They go above and beyond.

“

Elizabeth Z.
Chai, Macy & Sophie’s Mom

    Heidi Kistler found her calling when she started a pet care business over 10 years ago. She is absolutely outstanding with animals. My dogs have had her love and care and walking since they were puppies. In all these years she has NEVER missed a walk. That is impressive. No cancels. Your dogs/pets are always her priority. Her commitment and integrity to caring for my dogs (and all my friend's dogs that use her now) is impressive. And most of all she is trustworthy. You need to trust who you let in your house and more importantly who you let take your dogs away from your house for a walk. Pets are part of the family and Heidi takes care of ours like they are her family. Well really they are.

    Heidi Kistler found her calling when she started a pet care business over 10 years ago. She is absolutely outstanding with animals. My dogs have had her love and care and walking since they were puppies. In all these years she has NEVER missed a walk. That is impressive. No cancels. Your dogs/pets are always her priority. Her commitment and integrity to caring for my dogs (and all my friend's dogs that use her now) is impressive. And most of all she is trustworthy. You need to trust who you let in your house and more importantly who you let take your dogs away from your house for a walk. Pets are part of the family and Heidi takes care of ours like they are her family. Well really they are.

“

Vanessa H.

Gracie & Ashland’s mom

“
     Muffin was truly well taken care of when we got back. That was obvious to me after our experience at pet camp. You and Ryan did a great job and I know that Muffin will miss you guys. But I also know that he'll be very happy to see you again the next time we leave town. 

You guys are the best!

     Muffin was truly well taken care of when we got back. That was obvious to me after our experience at pet camp. You and Ryan did a great job and I know that Muffin will miss you guys. But I also know that he'll be very happy to see you again the next time we leave town.


You guys are the best!

“

Brooks J.
Muffin’s dad

     I have been using "The Pawsitively Pampered Pet" service for care of my large dog (Hitch) and cat (Sadie) for the last 6 months or so.  I can't recommend them highly enough!!! They are completely trustworthy and it doesn't even enter my mind to be concerned about my pets while I travel both for work or pleasure often.  They are flexible and easy to book and work with. When I return I can tell my animals are content and well cared for!!  They've never missed a visit, always return phone calls within the hour if not sooner, and are a pure joy to work with.  I feel blessed to have found them and I know Hitch and Sadie stress much less being able to remain in their home and know that this service will come care for them when it's needed. 


I can't recommend them highly enough!  Extremely satisified!!!

“

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Sabrina A.

Hitch & Sadie’s Mom